Refund and Cancellation Policy

1. Digital products and self-paced courses

All digital products and self-paced courses are non-refundable once purchased and accessed.

Due to the nature of instant digital delivery, by accessing the materials, you waive your right to a 14-day cancellation period in accordance with the Consumer Contracts Regulations.

If you experience any issues accessing your product, please contact us at [email protected] and we’ll make sure you receive the support you need.

2. Group programmes and memberships

For live or time-bound group programmes, your place is secured upon payment. Unless otherwise stated on the sales page or during checkout:

• No refunds are offered once the programme has started
• If you choose to pay via a payment plan, you are committing to pay the full agreed amount, even if you choose to leave the programme or stop participating
• Payment plans are not subscriptions and cannot be cancelled mid-term

For memberships:

• You may cancel your membership via your account before your next billing date to avoid further charges
• No partial refunds will be issued for unused time within a billing cycle
• Founding member or lifetime rates will remain in place for as long as your membership is active and in good standing
  
  

3. 1:1 sessions and VIP Days

All 1:1 sessions and VIP Days are non-refundable once booked. This includes strategy calls, intensives, and full-day consultancy sessions.

We understand that life happens, so we offer one opportunity to reschedule:

• You may reschedule once, with a minimum of 48 hours’ notice
• Reschedules made with less than 48 hours’ notice may be declined
• If any non-refundable costs have already been incurred (such as venue hire, catering, travel, or admin time), these will be chargeable in full
• All sessions must be used within the agreed timeframe (usually within 90 days of purchase unless otherwise stated)
  
  

4. Important note on payment plans vs subscriptions

To avoid any confusion:

• A payment plan is a way of spreading the cost of a one-off product or programme. It is not a subscription and cannot be cancelled once agreed. By choosing a payment plan, you commit to paying the full amount across the agreed instalments.
• A subscription (such as a monthly membership) is a recurring charge which you can cancel before your next billing date.
• If you initiate a chargeback on a valid payment plan, we will dispute it and may revoke access to all current or future products and services until the matter is resolved.

If you initiate a chargeback on a valid payment plan, we will dispute it and may revoke access to all current or future products and services until the matter is resolved.

5. Exceptional circumstances

We do our best to be fair and understanding. If something serious or unexpected has occurred and you feel an exception should be considered, please contact us directly at [email protected].

While we cannot guarantee refunds outside of this policy, we will always listen.

6. Need help?

If you’re unsure whether a specific purchase is refundable, or you need help accessing your content, you can email us at:
📧 [email protected]